Refund Policy

RETURNS: Should you wish to return an item, we are happy to offer an exchange or refund provided we are contacted within 14 days from receipt of the items and we receive the item back at the cost of the customer within the next 14 days, so a total of 28 days from receipt the item must be returned and received by us.

If you fail to contact us within 14 days from receipt, then a return will not be authorised. We will check the date you received the goods using tracked courier. Receipt is based on this evidence.

PAID FOR RETURNS: The Customer is responsible to organise and pay for ALL of the returns to DBHandbag, as outward shipment costs have gone up so high at this time. A international reputable courier firm must be used to show the item has been signed for. DBHandbag can not be held responsible for lost packages, where proof of return delivery can not be shown to the registered office address.

DBHandbag is not able to help with the label printing or arrangement of the courier, this must be done by the customer.

All items must be returned in perfect condition, not used and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.

Customs & Excise charges when the customer changes their mind and declines to accept the product at customs will not be covered by DBHandbag, any charges will be subtracted when calculating the refunding due on the return.

Please note that if you are outside the EU and refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Normally the return of the product to DBHandbag takes 1-2 weeks, but depending on the country’s customs officers, the DBHandbag product could be held by the border for up to a maximum of 10 weeks although this is rare, DBHandbag is unable to offer a refund until the bag is safely returned to our logistics depot.

Please note we do not accept returns or refunds on bespoke products.


You are entitled for a full refund, minus any shipping charges for sale items purchased, see above, once we receive the item back in our stock. It is worth checking with customer service when you get the goods back in stock, to ensure your refund is processed promptly.

Once the refund is processed our side, it is then up to the international banking system to return your money, please allow time for this, it can take 5-15 days for all the banks to clear your funds back to you, depending where you are in the world.

If the return sum differs slightly, we are not able to refund the additional bank charges charged by the local banks for international bank transactions, or for international currency movements, this is beyond our control. Do ask for a screen shot, we will always be happy to evidence we have returned 100% of your funds.

Customs duties and sales taxes paid by the customer in the event of a return are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.